How can we help?
Answers to the questions we hear most. Can't find yours? Send us a message or email [email protected]. We reply within one business day.
Getting started
How do I set up Lookouts?
Sign up, connect Linear or Jira, and pick the projects you're responsible for. Your Brief appears once the first sync finishes, usually within a minute. Want to look around first? Choose Explore with sample data.
Which tools are supported?
Linear and Jira Cloud for projects, GitHub for pull requests and CI, and Slack for your digest. Jira Data Center isn't supported yet.
Can I watch only some projects?
Yes. Go to Settings → Connections → Projects and tick the ones you lead. Lookouts ignores the rest.
Connections
Will Lookouts change anything in my tools?
No. Linear, Jira and GitHub access is read-only. GitHub access covers pull requests, reviews and checks only, never your code.
A connection shows “Needs reconnect”
The tool revoked or expired Lookouts' access. Choose Reconnect in Settings → Connections and approve again. Your settings and notes are kept.
My Brief looks out of date
Lookouts updates live from webhooks and re-syncs every 15 minutes. To refresh now, use the sync button in the top bar or Sync now next to the connection.
Sign-in says “state mismatch”
Your sign-in started on a different address than it finished. Open lookouts.dev directly, sign out of any old session, and try again.
Notifications
How do I change my digest time?
Settings → Notifications. Pick a time and time zone, and whether to skip weekends. Changes save automatically.
I'm getting too many alerts
Open a project's Dossier and set Sensitivity to Calm, or use Not useful on an alert. Related alerts are already grouped and each project is capped.
The Slack buttons don't respond
Disconnect Slack in Settings and add it again so Lookouts gets fresh access. If that doesn't help, email us.
Account and billing
What does it cost?
Free for 1 integration and up to 3 projects. Pro is $19 per lead per month with a 14-day trial, no card needed. See pricing.
How do I delete my account?
Settings → Account → Delete account. It removes your workspace, connections and all synced data immediately.
Where is my data stored?
In Frankfurt, Germany, on DigitalOcean. Details are in the Privacy Policy and on the Security page.